Crossings TV Asian Television – Home to Asian Americans
就業發展部簡化加州線上失業申請 您需要知道: 加州就業發展部推出了一個更方便的線上失業申請系統，減少了問題數量、簡化了專業用語，並提供更清晰的指引。 薩克拉門托 – 加州就業發展部 (EDD) 剛剛發佈了簡化版的線上失業保險申請流程，這標誌著加州福利系統現代化進程中的又一重要里程碑，進一步提升了客戶的使用體驗。 加州就業發展部總監Nancy Farias表示：「我們正在簡化加州的失業保險申請程序，以更好地服務客戶。新的線上申請系統不僅更容易理解，還加快了申請流程，使用戶享受更便捷的服務。」 失業保險計劃涉及眾多州和聯邦規定，因此被視為公眾福利計劃中較為複雜且容易引起混淆的一環。為了改善這一情況，就業發展部收集了用戶、員工和志願者的意見，以優化申請流程，提升用戶體驗，具體措施包括： 為專業術語添加簡單易懂的解釋； 澄清常見問題，解答申請人疑惑； 調整問題順序以改善整體體驗； 刪減部分問題，以精簡流程； 將多數開放式問題替換為更具體的選項。 例如，許多客戶對技術術語感到困惑，並錯誤地表示他們被「裁員」了，但可能是另有原因。這些不準確的答案導致付款延遲，因為 EDD 需要進一步核實資訊。 為解決這個問題，EDD 現在清晰地定義了離職原因的相關用語，幫助客戶正確選擇符合自身情況的選項。 EDD 也重新整理了申請流程，並修改了標題，以指導客戶完整填寫，確保獲取審核所需的所有資訊。此外，EDD 修改了一些較易引起混淆的問題，例如針對間歇性工作者的「您在哪個地方工作最久？」等問題，並將技術術語替換為更簡單明瞭的描述。 這些改進，加上其他優化措施，不僅幫助 EDD 更迅速地審核申請，還能縮短福利金的支付時間，加強客戶服務效率。 EDD在改善客戶體驗方面的工作努力配合 紐森州長關於公平和歧視的行政命令，並遵循州政府制定的簡明語言公平標準。簡明的語言指引不僅讓客戶更容易理解和完成 EDD 表格，還使翻譯成非英語語言的內容更加清晰易懂。 EDD 持續推行的簡明語言改進工作，建立在其成功提升加州八大常用語言社區的語言服務基礎之上。精簡後的線上申請系統現已翻譯為加州最常用的語言，包括英語、西班牙語、亞美尼亞語、簡體中文、繁體中文、韓語、他加祿語和越南語。EDD 還提供多語電話專線，讓客服人員能直接以這些語言服務客戶，並提供涵蓋數百種語言的免費翻譯服務及其他擴展的 語言資源，致力於消除語言障礙。 這些改進，以及未來的優化措施，都是 EDDNext 計劃的一部分，該計劃旨在透過現代化改進徹底重塑 EDD 的客戶與員工體驗。EDDNext 的範疇涵蓋 福利申請、聯絡中心、福利獲取流程、政策、程序和表格的全面更新，讓 EDD 服務變得 更加便捷快速。這些改進包括與 Amazon Web Services 和 Salesforce 等客戶服務專家合作，以確保 EDDNext 具有前瞻性並採用最佳技術。
Read More »California
PSPS UPDATE: PG&E Issues Weather “All Clears” in All Impacted Areas
Due to favorable weather conditions last night and early this morning, PG&E issued additional “All Clear” notifications in all the impacted areas. Crews restarted their patrols at first daylight and will continue to make repairs where needed and restore power to impacted areas. Please visit our Currents post for regular updates: https://www.pge.com/en/newsroom/currents/safety/pg-e-calls-for-public-safety-power-shutoff.html In addition, these are a few photos showing …
Read More »PSPS UPDATE: PG&E Issues Weather “All Clears” in Targeted Areas Affected by PSPS
This afternoon, PG&E started to issue weather “all clear” in targeted areas affected by the PSPS event, specifically Stanislaus and Santa Cruz counties and portions of Santa Clara and Alameda counties. After all clears are issued, customers receive an automated update from PG&E on their estimated time of restoration and crews begin patrols, inspecting equipment and making repairs where needed before …
Read More »PSPS UPDATE: Strong Winds Prompt PG&E To Shut Off Power for Safety to 22,000 Customers
As forecasted, fierce winds entered PG&E’s service area last night with peak wind gusts observed at 88 mph in St. Helena in Napa County. About 22,000 customers have had their power shut off for safety, representing essentially all customers in scope for this Public Safety Power Shutoff event. PG&E has opened 29 Community Resource Centers (CRCs) throughout the 17 affected …
Read More »PSPS UPDATE: PG&E May Proactively Shut Off Power for Safety to Approximately 22,000 Customers Across 17 Counties and 4 Tribal Areas Starting Tuesday Evening
PG&E Meteorology is monitoring strong winds and dry vegetation conditions late Tuesday through Thursday. PG&E has notified customers and mitigated impacts on polling locations OAKLAND, Calif. — Pacific Gas and Electric Company (PG&E) meteorologists and operations professionals continue to monitor a potential wind event forecasted to enter parts of its service area late today (Tuesday, Nov. 5) through Thursday (Nov. 7) morning. …
Read More »PSPS UPDATE: PSPS Scope Changes to Impact 20,142 customers in 17 counties
PG&E’s machine learning wind models are showing the potential for gusts greater than 50 mph over elevated terrain in the North and East Bay with windiest spots in the Geysers, Mt. St Helena, and Mt. Diablo reaching near or above 70 mph. With humidity dropping to 15-30% in windy areas, fire risk will increase under the strong and dry winds. …
Read More »PG&E May Proactively Shut Off Power for Safety to Approximately 15,000 Customers Across 17 Counties and 3 Tribal Areas Starting Late Tuesday
PG&E Meteorology monitoring strong winds and dry vegetation conditions late Tuesday through Thursday, PG&E has notified customers who may be impacted OAKLAND, Calif. — As of 7 p.m. on Sunday (Nov. 3), Pacific Gas and Electric Company (PG&E) has called a Public Safety Power Shutoff (PSPS) that may shut off power for safety to approximately 15,000 customers in 17 counties …
Read More »Chương Trình Nhạc Sống chủ đề “Mỹ Tâm – My Soul in USA”
Ngày 22 tháng 12, 2024 tới đây vào lúc 6 giờ chiều, Pechanga Resort Casino hân hạnh giới thiệu cùng quý khán thính giả chương trình nhạc sống mang chủ đề “Mỹ Tâm – My Soul in USA”. Nhắc đến Mỹ Tâm, khán giả quen thuộc với dòng nhạc Việt Nam ngày nay hẳn ít ai không biết nữ ca …
Read More »The Musical Live Show “My Tam – My Soul in USA”
On December 22, 2024, at 6 pm, Pechanga Resort Casino is pleased to present a live music program with the theme “My Tam — My Soul in the USA”. Speaking of My Tam, few music lovers familiar with today’s Vietnamese music don’t know this female singer with a strong and unique voice. She has won many singing awards or been …
Read More »Secretary Xavier Becerra Joins Covered California to Launch Its “Let’s Talk Health” Campaign as Open Enrollment Begins Nov. 1
SACRAMENTO, Calif. — Covered California was joined by Secretary Xavier Becerra of the U.S. Department of Health and Human Services today at the historic California State Library in Sacramento to help kick off the 2025 open-enrollment period. Covered California is also launching its “Let’s Talk Health” health literacy campaign. Open enrollment — which begins on Nov. 1 and runs through …
Read More »