PSPS UPDATE: PG&E Begins Shutting Off Power For Safety During Offshore Wind Event, Affecting About 51,000 Customers in Small Parts of 18 Counties

Safety Shutoffs Will Begin Between 5 PM and 10 PM Depending on Location

Weather All Clears Anticipated for Wednesday Afternoon, Allowing Power Restoration to Begin

PG&E to Open 36 Community Resource Centers in 17 Counties to Support Customers

SAN FRANCISCO, Calif.— Pacific Gas and Electric Company (PG&E) confirms that it is in the process of implementing a Public Safety Power Shutoff (PSPS) affecting about 51,000 customers in small portions of 18 counties focused in the Sierra Nevada foothills, the North Coast, the North Valley and the North Bay mountains.

The safety shutoff is due to a combination of dry offshore winds, extreme to exceptional drought conditions and extremely dry vegetation.

Since Saturday, PG&E meteorologists have been tracking the weather system, which could bring sustained winds of up to 40 mph, gusting higher in foothills and mountains. The National Weather Service has issued Fire Weather Watches in the area today through Wednesday based on forecasts for dry, northerly winds and low relative humidity. And the Northern California Geographic Area Coordination Center’s North Operations Predictive Services has issued a high-risk fire warning today through Wednesday due to “an unusually gusty early-season” wind event.

Timeline for safety shutoffs

The times below are estimates and may change (earlier or later) dependent on the dynamic weather environment. Times below as of 5 p.m. on August 17, 2021:

Time PeriodDe-energization StartCounties
15 p.m., Tues 8/17Shasta, Tehama, Yolo
26 p.m., Tues 8/17Butte, Colusa, Contra Costa, Glenn, Lake, Lassen, Mendocino, Napa, Plumas, Solano, Sonoma
37 p.m., Tues 8/17Trinity
410pm, Tues 8/17Alameda, Sierra, Yuba

PG&E anticipates weather “all clears” will occur Wednesday, August 18, in the afternoon with varying times depending on individual locations.

Counties and Customers Potentially Affected

CountyCustomersMedical Baseline
Contra Costa33429

*The following Tribal Communities located within these counties will be impacted by this event: 

  • Cortina Rancheria, Grindstone Rancheria, Mooretown Rancheria, Pit River (Montgomery Creek), and Round Valley Tribes.  

Restoration to Begin Wednesday Afternoon

PG&E will notify customers on Wednesday when the weather system has passed and will provide continuous updates on when to expect the power to turn back on.

Once conditions are clear, our electric crews will begin patrolling in the air depending on the levels of smoke impacting our visibility, in vehicles and on foot to check de-energized lines for hazards or damage to make sure it is safe to restore power. Restoration steps include:

  • Inspect: Our crews will work to visually inspect for potential weather-related damage to the lines, poles and towers.
  • Repair: Where equipment damage is found, PG&E crews work to isolate the damaged area from the rest of the system so other parts of the system can be restored.
  • Restore: Once the poles, towers and lines are safe to energize, PG&E’s Control Center can complete the process and restore power to affected areas.
  • Notification: Customers are notified that power has been restored.

“With these high winds and extremely dry climate conditions, we are focused on customer and community safety. It’s never an easy decision to turn off the power for safety, but it is the right thing to do to keep everyone safe,” said Marlene Santos, PG&E Executive Vice President and Chief Customer Officer. “We understand how disruptive and inconvenient it is to lose power. The sole focus of a PSPS is to keep our customers safe. As soon as this extreme weather passes, our crews will be inspecting our equipment and the vegetation around it, making repairs and restoring power as soon as it’s safe to do so. In the face of extreme and exceptional drought, we must do everything possible to protect lives, homes and businesses. We are incredibly grateful to our customers for their patience as we take the necessary steps to reduce the risk of wildfire across our service area.”

How Customers Can Prepare

  • Use a cell phone or hard-wired phone. Cordless phones do not work without electricity.
  • Use battery-operated flashlights, not candles, which may pose a fire hazard.
  • Unplug or turn off all electric and heat-producing appliances (e.g., air conditioners, washers and dryers, ovens, stoves, irons) to avoid overloading circuits. Overloaded circuits can be a fire hazard once power is restored.
  • Unplug televisions and computers that were in use when the power went out.
  • Leave a single lamp on to alert you when power returns.
  • Keep refrigerator and freezer doors closed, and place extra containers of ice inside to preserve food. A full freezer will remain colder longer.
  • Notify your alarm company if you have an alarm system. Equipment can be affected by outages.
  • Turn your appliances back on one at a time when conditions return to normal.
  • Reset clocks, thermostats and other programmed equipment after power is restored.

Generator Safety

Backup power can be a vital part of any emergency preparedness plan in the event of a power outage. PG&E’s residential and business customers can review key considerations, safety tips, financing and retailer information by visiting

Community Resource Centers

PG&E will open 36 Community Resource Centers (CRCs) in 17 counties to support customers affected by this event. View the most current list of CRCs at CRCs will open Tuesday starting at 5 p.m. and close at 10 p.m. and then reopen at 8 a.m. and close at 10 p.m. for the remainder of the shutoff.

During a Public Safety Power Shutoff (PSPS), we open CRCs where community members can access resources, including:

  • A safe location to meet their basic power needs, such as charging medical equipment and electronic devices.
  • Up-to-date information about the PSPS.
  • Water, snacks and other essential items to reduce hardships to our customers.

To keep our customers and communities safe, all resource centers reflect appropriate COVID-19 health considerations and federal, state and county guidelines.

We are offering 16 outdoor sites to supplement the 20 indoor CRCs and provide more options for customers.

More Customer Resources Than Ever Before

We are doing more to help customers and communities before, during and after PSPS events.

To reduce the effects of PSPS events, we are listening to our customers and responding to feedback by providing more information and better resources. This year, we are:

  • Providing better information via phone, email and text about when power will be turned off and back on
  • Conducting extra outreach to Medical Baseline customers, including additional notifications, phone calls or a doorbell ring, to ensure they’re aware and can make preparations to stay safe
  • Partnering with 10+ more community-based organizations (CBOs) to provide portable batteries and hotel stays to those with medical needs (had 250+ partnerships in 2020)
  • Providing an additional 5,000 batteries (6,500 provided in 2020) covering all interested income qualified Medical Baseline customers in high fire-threat areas
  • Opening more Community Resource Center (CRC) locations (targeting 370 total sites in 2021)
  • Providing an option for non-account holders to receive a direct notification in advance of and during a PSPS for any addresses of interest
  • Offering rebate programs for customers who rely on well water and purchase generation
  • Providing emergency information in 16 languages and partnering with CBOs to conduct multilingual outreach
  • Increasing meal replacement options from local food banks to cover every county likely to be impacted (46 in 2021, compared to 36 in 2020).

Here’s Where to Learn More

  • PG&E’s emergency website ( is now available in 16 languages: English, Spanish, Chinese, Tagalog, Russian, Vietnamese, Korean, Farsi, Arabic, Hmong, Khmer, Punjabi, Japanese, Thai, Portuguese and Hindi. Customers will have the opportunity to choose their language of preference for viewing the information when visiting the website.
  • Customers are encouraged to update their contact information and indicate their preferred language for notifications by visiting or by calling 1-800-742-5000, where in-language support is available.
  • Tenants and non-account holders can sign up to receive PSPS ZIP Code Alerts for any area where you do not have a PG&E account by visiting
  • At PG&E’s Safety Action Center ( customers can prepare for emergencies. By using the “Make Your Own Emergency Plan” tool and answering a few short questions, visitors to the website can compile and organize the important information needed for a personalized family emergency plan. This includes phone numbers, escape routes and a family meeting location if an evacuation is necessary.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit and

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