Pechanga Resort Casino entitles the VIP valued customers access of exclusive offers and promotions to experience the VIP privileges. Their Chinese host team will assist you with restaurant reservations, preferred golf tee times and more.
Doris Kuan – Executive Casino Host
Casino Host Doris Kuan truly embodies what it means to be multicultural, and she brings it all into her role at Pechanga Resort Casino. She attended high school in Hong Kong, the region then still under British domain. Doris chose to earn her college degree at the Sasagawa Hotel Management School in Tokyo, Japan. It was there she studied Hotel Management Degree, and also earned money to pay her own way through school by modeling for “SISTER” Asia magazine in Taiwan and Hong Kong for hair products and clothing.
The hospitality and travel industries excite her the most, however, and that is why she has worked in this sector for more than 30 years. She spent time at the Downtown Los Angeles Hilton as a hotel sales executive and has been hosting guests at Pechanga Resort Casino since 2015. She says she loves and appreciates Pechanga’s friendly environment and the fact that the resort applauds strong teamwork. She likes the resort’s management always doing what is right for their guests, as well as their Team Members.
Doris’ command of languages impresses many guests. She is fluent in English, Japanese, Cantonese, Mandarin and Shanghainese.
During her time off, Doris enjoys watching movies and reading books. Her favorite genre? “I’ve definitely gotten onto the True Crime bandwagon that is so popular now in documentaries, podcasts and books. I’ve liked it for the rawness and emotion it often evokes, and somehow I fell into reading these kinds of books well before its popularity swept over the world several years ago.”
“I love my guests and want to see them happy and enjoying themselves when they’re visiting us at Pechanga. If I can make them feel more comfortable in their visit, it’s my pleasure and my honor to help how I can.”
Amy Rowe – Executive Casino Host
Amy Rowe can update your tired home décor, then help you have the best experience possible during a visit to Pechanga Resort Casino. She can switch between English and Mandarin, Mandarin and Taiwanese, Taiwanese to Cantonese, and back to English again with an outward ease that underscores everything she does in her professional life. It should also not surprise anyone that she is currently learning Spanish to add to her linguistic repertoire.
Originally from Taiwan, Amy and her family moved to the United States when she was 10 years old. They settled in New York, where she became fluent in English, Mandarin and Cantonese, in addition to her native Taiwanese.
Amy attended Hunter College in the heart of Manhattan’s Upper East Side. After graduating with a degree in liberal arts, she moved from New York to California. She went on to become a successful interior decorator for clients for more than 15 years. Feeling like the profession had lost its luster, however, Amy applied for a job as a dealer at a Los Angeles-area card club. It was meant to be an in-between job, but the tips were excellent, and she wound up working there for 12 years. She moved inland and was hired on at Pechanga Resort Casino in 2010. She says she instantly liked the vibe and the excitement the team and the guests felt at Pechanga.
When she’s not working, Amy has been spending much of her free time learning to play an ancient Chinese musical instrument called the guzheng.
Contact Pechanga’s Chinese host team today to plan your next visit.
About Pechanga Resort Casino
Pechanga Resort Casino offers one of the largest and most expansive resort/casino experiences anywhere in the United States. Named the Number One casino in America by readers of USA TODAY and rated a Four Diamond property by AAA since 2002, Pechanga Resort Casino provides an unparalleled getaway. Offering the hottest slots, table games, dining, and championship golf at Journey at Pechanga, Pechanga Resort Casino features a destination that meets and exceeds the needs of its guests and the community. Pechanga Resort Casino is owned and operated by the Pechanga Band of Luiseño Indians. For more information, call toll free (877) 711-2946 or visit Pechanga.com. Follow Pechanga Resort Casino on Facebook and on Twitter @PechangaCasino. Pechanga Resort Casino is open 24-hours. Guests must be 21 and older to enter the casino.