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PG&E Continues Response and Restoration Efforts in Butte County; Receives Support from Mutual-Assistance Partners

SAN FRANCISCO-– With the Camp Fire 100 percent contained, Pacific Gas and Electric Company (PG&E) crews are continuing to safely restore electric and gas service to the communities and customers in Butte County, where possible, so that residents can return to their homes.

To expedite service restoration, mutual-assistance crews from more than 15 utility companies across the United States and Canada are assisting in the impacted area, with more on the way.

“We are extremely grateful for the mutual assistance we have received from our partner utility companies across the country and beyond. These additional crews share our commitment to supporting our customers and communities in times of need,” said Pat Hogan, PG&E senior vice president of Electric Operations.

In areas where it is safe to do so, PG&E crews have restored service to nearly 7,000 customers, while approximately 3,000 customers remain without power as of Friday, Nov. 30. An estimated 12,000 utility poles and more than 400 miles of power lines were damaged — a distance greater than Paradise to San Francisco and back (175.5 miles).

As access is granted to additional fire-impacted areas, PG&E crews will continue to assess infrastructure for damage and work toward safely restoring as many customers as possible.

PG&E has more than 3,700 employees and contractors working on restoration efforts, including crews from the following mutual-assistance partners:

• Arizona Public Service Electric Company
• Avista
• Consumers Power Inc. (CPI)
• Eugene Water & Electric Board
• Florida Power & Light Company
• Hawaiian Electric Companies
• Hydro One
• Imperial Irrigation District (IID)
• International Line Builders, Inc.
• Lower Valley Energy
• Oncor
• Plumas-Sierra Rural Electric Cooperative
• Portland General Electric
• Public Service Company of New Mexico
• Roseville Electric Utility
• Snohomish County Power Utility Districts
• Tillamook People’s Utility District

The partners will be assisting PG&E in clearing trees and preparing areas to begin the restoration process. Additionally, mutual-assistance support will help with electric distribution, connecting lines to customers’ homes.
Customers with questions are welcome to call PG&E at 1-800-743-5000, 24 hours a day, 7 days a week. They can also find answers online at http://www.pge.com/campfirefaq.

About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com and pge.com/news.

PG&E Readies for Thanksgiving Week Storms; More than 2,000 Personnel Continue to Support Camp Fire Response

SAN FRANCISCO, Calif.—Pacific Gas and Electric Company (PG&E) is readying for the most rainfall since early April across Northern and Central California starting Wednesday and continuing through the Thanksgiving weekend.

PG&E electric crews and vegetation contract crews are on alert for potential outages and will be ready to respond to outages, and local emergency operations centers will activate as needed.

The company’s storm response won’t affect PG&E’s continuing restoration work in response to the Camp Fire in Butte County. As of Sunday, Nov. 18, more than 2,000 PG&E employees and contractors are doing gas and electric restoration work and removing hazardous trees in the fire zone.

“PG&E has been preparing for storms such as this for many months. PG&E has a plan, and we want to encourage our customers to have a plan as well,” said Michael Lewis, PG&E’s vice president of electric distribution operations.

PG&E’s meteorology department utilizes a storm outage prediction model that is an effective tool to help the company respond to power outages more efficiently. The tool utilizes data sources to provide estimates on the potential timing, location and number of outages that we expect to see during a storm event.

PG&E is utilizing technology to help us restore power more quickly and efficiently after a storm. This includes the installation of automated equipment that “self-heals” the grid as well as timely and accurate outage data from our SmartMeter network.

These wet and windy conditions might cause trees, limbs and other debris to fall into power lines, damage equipment and interrupt electric service.

Heavy rainfall in areas impacted by the wildfires over the last several years might produce risk of mud slides and debris flows. PG&E reminds customers to heed all warnings from first-responders. PG&E meteorologists and seismologists will be monitoring the weather forecast closely and working with our Electric and Gas Operations team to understand the risk during each storm event.

PG&E’s meteorologists forecast that rain showers will spread across Northern and Central California on Wednesday with a stronger, wetter storm moving in late on Thanksgiving day and into Friday. Current forecast models suggest about two to four or more inches of widespread precipitation across the elevated terrain of Northern California is possible through Friday, which will decrease fire danger across the territory.

Stay safe during an outage

Here are some tips for PG&E customers in case outages do occur:

• Treat all downed power lines as if they are energized and extremely dangerous. Keep yourself and others away from them. Call 911, and then notify PG&E at 1-800-743-5000.

• During a power outage, use battery-operated flashlights instead of candles due to the risk of fire. If you must use candles, keep them away from drapes, lamp shades and small children and never leave them unattended.

• Unplug major appliances during a power outage to prevent possible damage when the power is turned back on. Keep a light on to let you know when power is restored.

• If you have a generator, inform PG&E and do not use it unless it is installed safely and properly. If it is not, you risk damaging your property and endangering yourself and PG&E line workers who may be working on nearby power lines. Information on the safe installation of generators can be found on our website at http://www.pge.com/generator.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and www.pge.com/en/about/newsroom/index.page.

PG&E Notifying Customers in Parts of Nine Counties About Extreme Weather Forecasts and Potential for Public Safety Power Shutoff

SAN FRANCISCO, Calif.— Due to expected extreme fire danger conditions, including the Red Flag warning from the National Weather Service and several other weather factors, Pacific Gas and Electric Company (PG&E) today began notifying customers in portions of nine counties that the company may proactively turn off power for safety starting on Thursday, November 8.
“We know how much our customers rely on electric service and the impacts these events can have on our customers, their families and communities. We will only consider temporarily turning off power in the interest of safety and as a last resort during extreme weather conditions to reduce the risk of wildfire,” said Pat Hogan, senior vice president of Electric Operations.
Factors that PG&E considers when deciding to initiate a Public Safety Power Shutoff include strong winds, very low humidity levels, critically dry vegetation and on-the-ground observations.
PG&E is working closely with first responders and state and local agencies to keep them apprised of our response to the evolving weather conditions.
Starting today, PG&E is sending automated voice messages, texts and emails to customers alerting them to a potential power shutoff.
Due to forecasted high winds and dry vegetation, PG&E may temporarily turn off power in portions of the following communities:
• Butte County
• Lake County
• Napa County
• Nevada County
• Placer County
• Plumas County
• Sierra County
• Sonoma County
• Yuba County
PG&E meteorologists will continue to monitor weather conditions as they evolve. PG&E will have additional details on affected areas as weather reports become available. Gusty northeast
2
winds are expected late Wednesday through Thursday primarily in the Sacramento Valley, western slopes of northern Sierra and the North Bay hills.
PG&E’s automated message to potentially impacted customers included the following message:
“Extreme weather conditions with high fire danger are forecasted in the North Bay, North Valley and Sierra Foothills, starting overnight Wednesday and lasting through Thursday. These conditions may cause power outages. To protect public safety, PG&E may also temporarily turn off power in your neighborhood or community. If there is an outage, we will work to restore service as soon as it is safe to do so. Please have your emergency plan ready. If you see a downed power line, assume it is energized and extremely dangerous. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 911. For more information on how to prepare, please visit pge.com/wildfiresafety or call 1-800-PGE-5002.”
Customers should also make sure their contact information is up-to-date by visiting pge.com/mywildfirealerts, or by calling 1-866-743-6589 during normal business hours.
Customers can learn whether their home or business is in or near a high fire-threat area by reviewing the California Public Utilities Commission’s High Fire-Threat District map. They can also visit pge.com/wildfiresafety to determine whether their home or business is served by an electric line that may be turned off for safety.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and www.pge.com/en/about/newsroom/index.page.

With Free Annual Gas Safety Checks, PG&E Keeps Customers Safe and Warm

SAN FRANCISCO, Calif. — With winter right around the corner, Pacific Gas and Electric Company (PG&E) is reminding customers to schedule a free in-home safety inspection of their gas appliances. During the visit, PG&E also will relight pilot lights.

Inspections by PG&E gas service representatives help ensure that gas appliances, including water heaters, furnaces and ovens, are operating safely and efficiently. Properly installed and maintained natural gas appliances can significantly reduce the risk of carbon monoxide poisoning. According to the Center for Disease Control, every year in the United States at least 430 people die from accidental carbon monoxide poisoning and approximately 50,000 people will be sent to the hospital.

“Carbon monoxide can’t be seen, it can’t be smelled, and it can’t be heard. The best safeguard is to equip your home with carbon monoxide alarms on every level and in sleeping areas and have PG&E or a qualified expert examine all appliances to ensure they are able to safely receive natural gas service,” said Jesus Soto, PG&E senior vice president of Gas Operations.

Before the colder winter months when natural gas appliances typically see the most use, PG&E encourages customers to schedule an inspection by calling the customer helpline at 1-800-743-5000.

Helpful Winter Gas Safety Tips
• Install carbon monoxide detectors to warn when concentration levels are high.
• All California single-family homes are required to have carbon monoxide detectors.
• Carbon monoxide detectors should be installed on every floor, near sleeping areas and common areas.
• Batteries should be replaced at least twice a year.
• Check the expiration date – most carbon monoxide detectors have a shelf life of five to seven years.
• Never use products inside the home that generate dangerous levels of carbon monoxide, such as generators, outdoor grills or propane heaters.
• Never use cooking devices such as ovens or stoves for home heating purposes.
• When using the fireplace to stay warm, make sure the flue is open so venting can occur safely through the chimney.
• Make sure water heaters and other natural gas appliances have proper ventilation.
• Click here for more winter heating safety and savings tips.
If you suspect carbon monoxide in your home, you should get out immediately and call 911. If a PG&E customer ever smells the distinctive “rotten egg” odor of natural gas in or around their home or business they should immediately call 911 and PG&E at 1-800-743-5000.

RTD Introduces New Service and Commuter Buses

Stockton, CA –-San Joaquin Regional Transit District (RTD) will add weekend service to the Dublin BART station and will start deploying new and improved buses for most of its Commuter service beginning November 3.

“The expanded weekend service is a direct response to requests we received from the public during our Unmet Transit Needs survey events,” said RTD CEO Donna DeMartino.

Beginning Saturday, November 3, RTD’s Commuter buses will go to the Dublin BART station from Stockton five times a day on weekends in addition to its current schedule of nine times every weekday.

Basic fares are $7 each way. RTD passengers may save as much as 40% compared to other commuting options with monthly passes. For added convenience, passengers may use mobile ticketing app Mobile2Go to buy and use a Commuter pass on a smartphone: https://mobile2go.sanjoaquinrtd.com/

“In addition to offering RTD passengers new options for reaching the Bay Area on weekends, we’re very happy to also put new buses in service,” said DeMartino. “The new commuter buses have exciting new branding and provide even more passenger amenities including leather reclining seats, low floor boarding, free WiFi, and 110 volt and USB outlets on board. The new buses will even help deliver cleaner air with fuel-efficient hybrid engines.”

“We’ll have a bus open for tours on Friday, November 9, at our Downtown Transit Center when we will make some very exciting announcements about greater savings on transportation for seniors and San Joaquin County U.S. veterans,” said DeMartino. “I hope everyone will be able to join us.”

Follow RTD on Facebook and Instagram or watch the website for details: sjRTD.com/san-joaquin-commuter or check by phone: (888) 802-WORK (9675).

San Joaquin Regional Transit District (RTD) is the regional transit provider for San Joaquin County. RTD’s mission is to provide a safe, reliable, and efficient transportation system for the region. For more information, visit sjRTD.com, follow RTD on Facebook and Twitter, or call (209) 943-1111.

PG&E Recognized for Outstanding Customer Service for Second Year in a Row

SAN FRANCISCO, Calif. — Pacific Gas and Electric Company (PG&E) has won a prestigious award for its customer service.

The Edison Electric Institute (EEI) announced on Monday that PG&E is a recipient of its 2018 Awards for Outstanding National Key Accounts Program Award for Outstanding Customer Service for the second consecutive year. The organization also recognized PG&E employee Alexander Feliz as a recipient of the National Key Accounts Executive Award for Outstanding Customer Service for providing customer service and assistance that goes above and beyond expectations.

The awards have recognized EEI member companies and National Key Accounts executives annually for the past 20 years for providing superior service to business customers with multiple locations.

“PG&E’s Business Energy Solutions team consistently finds new ways to provide value to our customers, from small businesses to larger brands. Our employees are invested in meeting our customers’ needs, and we’re pleased to be recognized for our efforts at a national level,” said Deb Affonsa, the vice president of customer service at PG&E.

The Edison Electric Institute (EEI) is the association that represents all U.S. investor-owned electric companies. Votes were cast by EEI National Key Accounts customers, representing a wide variety of industries. Customers were asked to vote for companies that exceed expectations based on a number of traits, from how proactive, empowered and accountable representatives are to a shared philosophy that customers are the reason they are in business.

PG&E’s Business Energy Solutions team serves more than 300,000 business customers in PG&E’s 70,000-square-mile diverse service territory in Northern and Central California. The team proactively seeks to help customers with their account management needs, partnering with them on their energy needs and opportunities for efficiency.

“Congratulations to this year’s winning companies and executives for their outstanding customer service and sustained excellence,” said EEI President Tom Kuhn. “Throughout the electric power industry, electric companies are shifting toward customer-centric energy products and providing safe, reliable, affordable, and cleaner energy.”

The Awards for Outstanding National Key Accounts Customer Service were established by the Customer Advisory Group, a group of national chain customers that provide feedback, guidance, and support to EEI’s National Key Accounts program. EEI’s National Key Accounts program is a customer-oriented program where leading multi-site customers and electric company account representatives collaborate to develop efficient energy management strategies that can be integrated into facilities nationwide.

PG&E May Proactively Turn Off Power for Safety in Portions of 12 Counties

SAN FRANCISCO, Calif.— Due to expected extreme fire danger conditions including, the Red Flag Warning from the National Weather Service and several other weather factors, Pacific Gas and Electric Company (PG&E) today announced it may be proactively turning power off for safety and conducting a Public Safety Power Shutoff in several northern California cities within the next 24 hours.

PG&E could take the action of turning off the power for safety as early as late Saturday night into early Sunday morning. The greater likelihood is potentially turning off the power for safety in advance of Sunday evening wind event that is forecasted to last into Monday morning.

To help reduce the risk of wildfire and to keep our customers, their families and their homes and businesses safe, the company may be turning off power in parts of the following extreme fire risk areas:

• Lake County (Clearlake, Clearlake Oaks, Clearlake Park, Cobb, Finley, Hidden Valley Lake, Kelseyville, Lakeport, Lower Lake, Middletown)
• Napa County (Angwin, Calistoga, Deer Park, Lake Berryessa, Napa, Pope Valley, Saint Helena)
• Sonoma County (Cloverdale, Geyserville, Healdsburg, Santa Rosa)
• Yuba County (Brownsville, Camptonville, Challenge, Dobbins, Marysville, Oregon House, Strawberry Valley)
• Butte County (Berry Creek, Brush Creek, Clipper Mills, Feather Falls, Forbestown, Oroville)
• Sierra County (Alleghany, Downieville, Goodyears Bar, Pike City, Sierra City),
• Placer County (Alta, Applegate, Auburn, Baxter, Colfax, Dutch Flat, Emigrant Gap, Foresthill, Gold Run, Loomis, Meadow Vista, Weimar)
• Nevada County (Chicago Park, Grass Valley, Nevada City, North San Juan, Penn Valley, Rough and Ready, Soda Springs, Washington)
• El Dorado County (Aukum, Camino, Coloma, Cool, Diamond Springs, El Dorado, Fair Play, Garden Valley, Georgetown, Greenwood, Grizzly Flats, Kelsey, Kyburz, Mount Aukum, Omo Ranch, Pacific House, Placerville, Pollock Pines, Shingle Springs, Silver Fork, Somerset, Strawberry, Twin Bridges)
• Amador County (Fiddletown, Jackson, Pine Grove, Pioneer, Plymouth, Sutter Creek, Volcano)
• Plumas County (La Porte)
• Calaveras (Glencoe, Mokelumne Hill, Mountain Ranch, Rail Road Flat, West Point, Wilseyville)

We are working directly with first responders and state and local agencies to help prepare for this potential safety event. We are conducting outreach to customers in potentially affected areas and also doing special outreach to PG&E customers who are on Medical Baseline.

“The safety of our customers and the communities we serve is PG&E’s top priority. We know how much our customers rely on electric service and would only consider temporarily turning off power in the interest of safety, and as a last resort during extreme weather conditions. PG&E has a plan. We want our customers to have plans, too.” said Kevin Dasso, vice president of electric asset management.

When and where possible, PG&E will provide early warning notification as well as updates until power is restored. Extreme weather threats can change quickly. Out of an abundance of caution, PG&E is providing notice to customers in advance of this safety event through automated phone calls, texts, social media and emails effective immediately.

As part of these preparedness efforts, PG&E is asking customers to:

• Learn whether their home or business is in or near a high fire-threat area on the CPUC High Fire-Threat District map. Customers also can visit pge.com/wildfiresafety to enter their address and find out if their home or business is served by an electric line that may be turned off for safety during high wildfire threats.

• Update their contact information at pge.com/mywildfirealerts or by calling 1-866-743-6589 during normal business hours. PG&E will use this information to alert customers in advance of turning off their electric service for safety, when and where possible.

• Prepare for and practice an emergency plan to keep themselves, their families and/or employees emergency-ready and safe during an outage. Keep in mind family members who are elderly, younger children and pets. Information and tips including a safety plan checklist are available at pge.com/wildfiresafety.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and www.pge.com/en/about/newsroom/index.page.

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